Denver, March XX, 2007–
CH2M HILL ‘s Managed Services Help Desk operation provides secure, fully-integrated managed solutions that reduce response times for end-users, lower operating costs, increase productivity, and improve first call resolution.  CH2M HILL provides this capability from its global data center in Denver, Colorado.

CH2M HILL‘s 24-hour-a-day Help Desk services include:
• Timely call response and resolution
• Remote diagnosis of end-user PC issues
• Remote management tools to assist end users in real time
• BEA ticketing platform provided, tracking all events followed by comprehensive monthly reporting
• Desktop support services to alleviate in-house staffing needs
• Monitoring, trouble-shooting and issue escalation for network devices
• Secure customer portal to open, view status of current tickets and request help desk tickets
• A high level of return on investment compared to a company attempting to build a help desk internally

CH2M HILL’s Managed Services business operates and maintains information technology infrastructures and network-based services for clients worldwide.   By providing end-to-end management of a company’s IT operations, CH2M HILL allows companies to focus on their core business functions resulting in reduced annual technology costs while increasing reliability, scalability, security and overall system performance.  For more, visit www.ch2m.net.

CH2M HILL’s Managed Services practice is part of the firm’s Enterprise Management Solutions (EMS) business, an industry-leading IT management consulting and technology solution development business. 

EMS differentiates itself through an ability to integrate its core lines of business to offer management consulting, solution development and IT managed services across the entire client enterprise.  For more information on EMS and its lines of business, visit: www.ch2m.com/ems.