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Benefits
CH2M HILL Managed Services ERP Life Cycle Management Program helps companies leverage their ERP investment to provide maximum benefit to their business.
Highlights
• Reduce cost – improve budget predictability
• High quality of service through centralized management, processes and communications
• Expertise on-demand - access the skills and expertise you need when you need it
• Guaranteed service level agreements
• Access to the entire CH2M HILL Managed Services team, not just the consultant on-site
CH2M HILL’s services are designed to help customers make the most of their ERP software investment. The firm’s delivery methods and service menu flexibility keep customers in control by allowing them to select only the services they need and the delivery method to best support their projects.
CH2M HILL Managed Services has the methodology, tools and resources to develop a sound business strategy to guide you through the evaluation and selection process.
The firm takes a unique approach to ERP consulting and professional services using a decision matrix focused on a client’s specific business needs. This includes:
• Understanding and defining a client’s real business needs, processes and drivers
• Mapping CH2M HILL’s findings to the functionality offered in the various ERP systems to deliver a true fit-gap analysis
• Once finalist ERP systems are identified, cost-benefit analysis models are built based on total-cost-of-ownership of the ERP system including related data base, server and LAN infrastructure.
• These cost models also detail ongoing management and maintenance of a client’s ERP investment. CH2M HILL also factors in sustainable technology, technology refresh and support resources.
This methodology validates the logic, reason and cost associated with this project. The outcome of this methodology is a well defined end goal for the implementation and configuration phase of the project.
CH2M HILL Managed Services has a strong and deep team of project managers, system architects, business analysts and technical and functional specialists who deliver value to our customers through skill, experience and expertise.
Key Services
• Business Plan and IT strategy and Consulting
• Business needs requirements gathering
• Assess ERP system functional capabilities to support business initiatives
• Assess new versions and service packs on a cost/benefit to business impact analysis
• Upgrade Services: Version, Module and Service Packs
• Implementation and configuration
• Project planning, development, testing, deployment
• Help Desk 24 x 7 x 365
• Tier 2 and Tier 3 technical and functional support
• On-line trouble ticket management system
• Escalation to vendor support
• System Administration
• Monitoring: HP Openview
• Data refresh
• Change requests: development, testing and deployment
• Report writing
• Operational procedures
• Performance Tuning
• Install service packs, bug fixes and patches
• Managed and scheduled batch processing
• Trouble shooting, error resolution
• Development and Customization Services
• Project planning, development, testing and deployment
• Extended Product Lifespan
• Stabilize, performance tuning, improve reliability
• Enhance functionality to better support business and end-users
• Risk Mitigation
• Business continuity and disaster recovery
• Security
• Network, infrastructure and application
• ERP Application Hosting & Management
• Remote management or hosted on one of our data centers
• Unix, Linux, NT, Windows, SQL, IBM and Sun infrastructure Managed Services:
• Managed Remote or Hosted Servers
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