|
Benefits
CH2M HILL Managed Services has earned solid, real world experience in IT consulting through its operation and maintenance of customers’ IT infrastructures worldwide.
Highlights
• Reduce cost and improve budget predictability
• Core system access through secure connectivity from centralized point of control
• Expertise “On-Demand”
• Gain access to an “interchangeable team” of consultants
• Access the skills and expertise when needed
• Guaranteed Service Level Agreements reflect higher quality of service
• Access to entire CH2M HILL team, not just the consultant on-site.
CH2M HILL’s ERP upgrade and professional services are designed to help customers make the most of their ERP software investment. CH2M HILL’s delivery methods and service menu flexibility keep customers in control by allowing them to select only the services they need and the right delivery method to best support their projects.
CH2M HILL Managed Services has a strong team of project managers, system architects, business analysts and technical specialists to deliver value to customers through skill, experience and expertise.
Approach
CH2M HILL Managed Services takes a unique approach to ERP consulting and professional services using a decision matrix to focus on business needs. This methodology delivers value through:
1. Understanding and defining real business needs, processes and drivers
2. Mapping methodology findings to the functionality offered in the various ERP systems to deliver a true fit-gap analysis
3. Once finalist ERP systems are identified, cost-benefit analysis is built based on total-cost-of-ownership of the ERP system including related data base, server and LAN infrastructure.
4. These cost models also detail ongoing management and maintenance of a customer’s ERP investment. CH2M HILL also factors in sustainable technology, technology refresh and support resources.
This methodology validates the logic, reason and cost associated with this project. The outcome of this methodology is a clearly defined end goal for the implementation and configuration phase of the project.
Key Services
• Business Plan and IT Strategy and Consulting
• Business need requirements gathering
• Assessment of ERP system functional capabilities to support business initiatives
• Assessment of new versions and service packs on a cost/benefit to business impact analysis
• Upgrade Services: Version, Module and Service Packs
• Implementation and Configuration
• Project planning, development, testing, deployment
• Help Desk 24x7x365
• Tier 2 and tier 3 technical and functional support
• On-line trouble ticket management system
• Escalation to vendor support
• System Administration
• Monitoring: NetCool
• Data refresh
• Change requests: development, testing and deployment
• Report writing
• Operational procedures
• Performance Tuning
• Installation: service packs, bug fixes and patches
• Managed and scheduled batch processing
• Trouble shooting, error resolution
• Development and Customization Services
• Project planning, development, testing and deployment
• Extended Product Lifespan
• Stabilize, performance tuning, improve reliability
• Enhance functionality to better support business and end users
• Risk Mitigation
• Business Continuity and Disaster Recovery
• Security
• Network, infrastructure and application
• ERP Application Hosting & Management
• Remote management or hosted on one of our data centers
• Unix, Linux, NT, Windows, SQL, IBM and Sun infrastructure Managed Services:
• Remote or Hosted
About the Company
CH2M HILL Managed Services has earned a solid reputation by operating
and maintaining information technology infrastructures for clients worldwide.
The CH2M HILL Managed Services team of professionals helps clients
reduce costs, while avoiding the costly investments related to purchasing,
maintaining and upgrading IT capital investments.
By augmenting current IT resources with CH2M HILL Managed Services,
Clients reduce annual technology costs, while increasing reliability,
scalability, security and system performance. CH2M HILL handles every
aspect of a customer’s day-to-day IT functionality and plan for future
evolution to help grow the business.
|
|