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Benefits
CH2M HILL Managed Services provides full ERP life cycle management
services for J.D. Edwards World and OneWorld customers including consulting,
development, hosting, application management and annual maintenance.
Customers capitalize on CH2M HILL’s expertise to extend and enhance their
J.D. Edwards ERP applications, reduce total cost of ownership and improve
their system’s performance and reliability. By augmenting current IT resources,
customers reduce annual costs, while increasing reliability, scalability, security
and system performance.
CH2M HILL Managed Services offers flexibility to choose individual or bundled
services, delivered on-site, remotely or hosted in one of the firm’s global data
centers to complement and support a customer’s IT department. All of CH2M
HILL’s managed services are backed by a guaranteed service level agreement.
Highlights
• Leverage CH2M HILL expertise to reduce hiring, training and retention costs
• Extend ERP product lifespan by maximizing application functionality and performance
• Improve ROI through extension and enhancement of your J.D. Edwards ERP system
• Choose and bundle specific services that best support and enhance your IT strategy
• Leverage CH2M HILL services including consulting, remote management, hosting, security, maintenance, technical support and help desk
Service Overview
• Fully Managed ERP Hosting – CH2M HILL can operate and manage your J.D. Edwards ERP software hosted in of the firm’s global data centers
• Remote ERP management – This includes application management, CNC services and system performance monitoring including J.D. Edwards application and IBM OS and database
• Co-location – Customers operate and manage their application as it resides in one of CH2M HILL’s global data centers
Key Services
• Business plan and IT consulting – CH2M HILL Managed Services consultant team can assess and evaluate a company’s strategic initiatives, then map them to the functionality available in J.D. Edwards software to validate the current system or determine appropriate cost/benefit of a planned upgrade.
• Implementation and configuration – CH2M HILL’s expertise helps companies accelerate implementation and go-live on J.D. Edwards ERP software.
• Upgrade services – CH2M HILL ensures stable and properly configured upgrades are delivered to new release or routine application CUMs or service packs.
• Annual software maintenance and support – CH2M HILL’s service is comprehensive menu of services that is managed by a strong team of former J.D. Edwards managers. CH2M HILL’s software maintenance includes 1099/W-2 tax and regulatory updates, bug fixes, customer-elected priority management, online trouble ticketing and progress monitoring at significant savings versus renewing a maintenance contract with Oracle.
• 24x7x365 Help Desk – CH2M HILL provides tier 2 and tier 3 help desk services.
• Development and customization services – CH2M HILL’s consultants develop and integrate customized solutions to an exisiting J.D. Edwards application.
• Configurable Network Computing (CNC) services – Used for an entire range of J.D. Edwards middleware and applications.
• Risk mitigation – As the ERP vendor market consolidates, customers are faced with dwindling customer service, maintenance and support. CH2M HILL maintenance and support services offer a proven alternative to companies interested in reducing costs and securing their investments.
• IBM AS/400 and iSeries Platform management – CH2M HILL provides full management of IBM AS/400 and iSeries technology, delivering a holistic solution for a customer’s J.D. Edwards/IBM environment.
Features at a Glance: ERP Life Cycle Management
• Business continuity and disaster recovery backup and restoration services
• Software version release management
• 24x7x365 system administration
• Help Desk and technical support
• System patches and upgrades
• Operating systems and database management
• Managed back-ups and restores
• Daily back-ups
• 24x7x365 managed security
• Comprehensive vendor management
• Custom programming
• Capacity consulting and planning
• Firmware upgrades: V5R2 to V5R3 upgrades
• Redundant power and network availability
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