|
Benefits
CH2M HILL Managed Services has earned solid, real world experience in IT consulting through its operation and maintenance of customers’ IT infrastructures worldwide.
Highlights
• Experienced third party analysis
• Experienced skill sets across multiple platforms
• On demand resources available 24x7x365
• Single source for end-to-end IT consulting needs
• Allows customers to focus on their core business
• Short and long-term technology road map & budget analysis
The company leverages this professional experience by support and response for multiple operating systems and network equipment, allowing the customer to concentrate on their core business without the worry of managing a technical department.
CH2M HILL offers the following on-site services:
• Options
• Hourly (Dispatch)
• Daily (Scheduled)
• Weekly (Scheduled)
• Full-time (Scheduled)
• Management of network servers
• Multiple operating systems (Windows NT and 2000, Unix, Novell)
• Network application services (MS-Exchange Server, MS-SQL, ArcServe, Backup Exec, Symantec Anti-Virus, Apache WebServer)
• Application availability and response
• Network services (Printing, Login, DHCP, WINS, DNS)
• Desktop support
• Desktop application support
• Hardware troubleshooting
• “How to” support
• Patches, updates, application installation and file transfers
• Server support
• Server application support
• Operating system support
• Patches, updates, application installation and file transfers
• Management of standard server tasks (daily, weekly and monthly)
• Network infrastructure support
• Troubleshooting
• System updates
• Configuration changes
• 24x7 Help Desk Response and Management
• Trouble tickets by system
• Resolution time
• Maintenance schedule and completion
• Recommendations for improvements
|
|