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Benefits
CH2M HILL Managed Services provides a secure, managed, fully integrated enterprise e-mail solution based on Microsoft Exchange Server 2003, Windows operating system and Microsoft Outlook.
Highlights
• Fully integrated and managed Microsoft Exchange solution
• Platform provided: server infrastructure, antivirus, software, security, 24x7 monitoring, intrusion detection
• 99.9% uptime, redundant platform configuration
• 24x7 single point of support, Help Desk
• 24x7 Monitoring via Enterprise Operations Center (EOC)
• Skilled technicians on site: MCSE's, MCP's, CCNP's
• Microsoft Gold Certification
• Elimination of costly downtime
• Predictable, flat rate pricing
• Flexible, scalable on-demand usage
• Comprehensive reporting and response
CH2M HILL Managed Services Managed Hosted Exchange services help
customers reduce costs associated with providing email services within their
company, at the same time, providing an industry-standard solution that
ensures maximum collaboration and communication with their customers
and staff.
Delivered from any one of the CH2M HILL Global Managed Services data centers, the firm provides Hosted Microsoft Exchange services that monitor and
manage every aspect of delivering reliable e-mail and messaging services.
CH2M HILL Managed Services provides the hardware, software, system
management and customer support associated with deploying and
supporting Microsoft Exchange’s e-mail calendaring and collaboration
applications.
The CH2M HILL Managed Services technical teams are constantly monitoring, managing and upgrading the system to provide scalability and reliability needed for reliable e-mail and collaboration services.
Features
Mailbox services
• Full support for POP3, IMAP, SMTP and X.400 protocol
• Full support for Microsoft Outlook PC client and Web-based Outlook
• Online shared and private folders, shared calendaring
• Individual mailbox storage up to 100MB (additional storage available)
• Online resource scheduling
• Individual mailbox virus protection
Network services
• Redundant multiple Tier-1 Internet service
• Load balancing and DNS record conversion management
• Optional dial-up and VPN services
• Optional managed Internet access services
Disaster recovery
• Nightly system backup/restore and off-site data storage
• Individual mailbox restoration services to previous 24-hour backup
• Redundant hardware and software platforms
System hardware and software
• HP servers and storage
• Microsoft Advanced Server and Microsoft Exchange 2003
• Hardware and software fall-over services
Monitoring and management
• 24x7 monitoring and response
• Online customer support portal
• Storage consumption by mailbox and summary reporting
• Network and equipment utilization and availability reporting
System and virus protection
• Redundant firewalls
• 24x7 monitored intrusion detection (IDS)
• Unauthorized site protection
• Anti-virus scanning
• Virus detection before database posting
Customer support
• 24x7 help desk phone support and “How to’s”
• Administration for add/delete of mailboxes
Customer implementation services
• Project management services
• Legacy e-mail conversion
• Internet domain creation and conversion
• PC configuration and setup
• LAN/WAN design, configuration and setup
• Administrator training and policy development
• Remote management of distributed Microsoft Exchange servers and desktops |
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