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Benefits
CH2MHILL Managed Services provides full “Life Cycle Support” services for PeopleSoft ERP software customers.
These services can be delivered on customer site, remotely to any customer site or any 3rd party data center or hosted in one of our data centers.
CH2MHILL Managed Services has a deep team of PeopleSoft technical and functional consultants who bring skill, experience and expertise of all versions and modules to customers.
CH2M HILL’s services are designed to help our customers make the most of their PeopleSoft ERP investment. The firm’s delivery methods and service menu flexibility keep customers in control by selecting only the services they need and the delivery method to best support their projects.
Highlights
• Reduce cost and improve budget predictability
• Leverage CH2M HILL expertise to reduce hiring, training and retention costs
• Expertise on-demand
• Extend ERP product lifespan by maximizing application functionality and performance
• Improve ROI through extension and enhancement of your PeopleSoft ERP system
• Customized service menu based on client need
• Guaranteed Service Level Agreements
• Allows customers to focus internal resources on core initiatives
• 24x7x365 help desk
Reduce cost – improve budget predictability
Our remote delivery model supports higher quality of service and provides interchangeable consultants, which greatly improves support for your projects.
CH2M HILL’s core teams of consultants access a customer’s system through secure connectivity from the firm’s centralized point of control. This remote management model enables a higher quality of service through centralized management, processes and communications.
Clients gain access to an “interchangeable team” of consultants on demand allowing them to access the skills and expertise they need when they need it. In doing so, clients have access to the entire CH2M HILL team, not just the consultant on-site.
CH2M HILL’s guaranteed Service Level Agreements reflect this higher quality of service.
Key Services
• Business Plan and IT Strategy and Consulting
• Assess PeopleSoft functional capabilities to support business initiatives
• Assess new versions and service packs on a cost/benefit to business impact analysis
• Upgrade Services: Version, Module and Service Packs
• Implementation and Configuration
• Project planning, development, testing, deployment
• Help Desk 24 x 7 x 365
• Tier 2 and tier 3 technical and functional support
• On-line trouble ticket management system
• Escalation to Oracle Support
• System Administration
• Monitoring: IBM NetCool
• Data Refresh
• Change Requests: development, testing and deployment
• Report writing
• Operational procedures
• Performance Tuning
• Install service packs, bug fixes and patches
• Managed and scheduled batch processing
• Trouble shooting, error resolution
• Development and Customization Services
• Project planning, development, testing and deployment
• Extended Product Lifespan
• Stabilize, performance tuning, improve reliability
• Enhance functionality, better support business and end users
• Risk Mitigation
• Business Continuity and Disaster Recovery
• Security
• Network, infrastructure and application
• PeopleSoft ERP Application Management: Remote or Hosted
• Unix, Linux, NT, Windows, SQL and Sun Infrastructure Managed Services
• Remote or hosted |