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Benefits
CH2M HILL Managed Services Remote Infrastructure Management (RIM) provides 24x7 support for your critical and non-critical systems using a proactive approach to manage client applications and deliver network notification as soon as a critical application or server is down. Remotely managed system administration enables the customer to concentrate on their core business without the worry of managing their technical department, allowing customers to reduce costs and improve response times to daily tasks and critical issues.
Highlights
• Uses remote tools to reduce costs
• SLA driven solutions
• 85% first call resolution
• Support and help available 24x7
• Skilled, responsive staff trained across multiple platforms
• Proactive management processes
CH2M HILL Managed Services Remote Infrastructure Management (RIM) monitors and tracks key network parameters such as network latency and packet loss – identifying the source of congestions in the Internet or private network. Examples of monitored parameters include:
• Availability (application, database, operating system, Web server, network)
• CPU, memory, disk space and swap space utilization
• File system percentage used and http availability
The Online Reporting feature allows the customer to view current
statistics to determine the level of support and the health of their
infrastructure.
CH2M HILL Managed Services monitors specific application level activities
through the use of operating system, database and application-specific
tools. This allows the monitoring of key application processes and
conditions, as well as fast, proactive detection and resolution of problems.
Information is centralized, providing ready analysis of network trends and
development of solutions to detect and solve unique issues.
Features
Network server remote monitoring
• Mulitple operating systems (Windows NT and 200x, Unix, Novell, AS400, AIX)
• Network application and database services (MS-Exchange server, MS-SQL, ArcServe, Norton Anti-Virus, Apache WebServer, Oracle)
• Application availability and response
• Network services (Printing, log-in, DHCP, WINS, DNS)
Network device remote monitoring
• SNMP capable devices
• Performance and error statistics
• Utilization of available bandwidth and protocol analysis
Remote desktop response and remote management
• Desktop application support
• Remote hardware troubleshooting
• Remote updates, application installation and file transfers
• Management of standard server tasks (daily, weekly and monthly)
Remote server response
• Server application support
• Remote hardware troubleshooting
• Remote operating system support and remote server restart
• Remote updates, application installation and file transfers
Remote network response
• Remote troubleshooting
• Remote system updates
• Remote configuration changes
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